DocWallet AI Support

Scan, organize, and work with documents — entirely on your iPhone.

Welcome! This page answers the most common questions about DocWallet AI and tells you how to reach us if something isn't working. Your scans, OCR text, and AI results stay on your device — see our Privacy Policy for details.

What DocWallet AI does

Document scanning

Capture multi-page documents using Apple's high-quality VisionKit scanner.

OCR text extraction

Run on-device Vision OCR to make every scan searchable.

AI Summary

Generate a concise summary of any scanned document — fully on-device.

AI Chat

Ask questions about a document and get answers grounded in its contents.

Extract Data

Pull names, dates, amounts, and reference numbers from invoices, IDs, and receipts.

PDF tools

Merge, split, compress, password-protect, watermark, and sign PDFs.

Folders & favorites

Organize scans into folders, search by title or content, mark favorites.

Private by default

Everything stays on your device. No accounts, no cloud sync, no backups on our servers.

Getting started

  1. Open DocWallet AI and complete the brief onboarding.
  2. Tap the green scan button on the home screen to capture a document.
  3. Review the pages, then save — a PDF is generated and added to your library.
  4. Tap any document to open the PDF viewer, run OCR, or access AI tools.

Frequently asked questions

Where are my documents stored?

All scans, PDFs, OCR text, and AI outputs are saved in your iPhone's local storage inside the App's private sandbox. They never leave your device. If you uninstall the App, the documents are permanently deleted along with it.

How do I export or share a PDF?

Open the document, tap the share icon in the PDF viewer, and use iOS's share sheet to send the PDF via Mail, Messages, Files, AirDrop, or any other app you have installed.

Why does the scanner say "this feature isn't available on the simulator"?

Apple's VisionKit document scanner only works on a physical iPhone or iPad. On a Mac simulator it fails immediately. Please test scanning on a real device.

Can I use DocWallet AI on iPhones older than iPhone 15 Pro?

Scanning, OCR, and PDF tools work on every supported iPhone. The AI features (Summary, Chat, Extract Data) use Apple's on-device FoundationModels framework, which requires an A17 Pro chip or newer — iPhone 15 Pro / 15 Pro Max and later. On older devices the AI menu will tell you the feature isn't available.

How accurate is the AI?

The AI features use a small language model running entirely on your iPhone. They are useful for summarizing and pulling structured fields out of scanned documents, but like all AI they can occasionally produce incorrect or incomplete output. Always verify important details (dates, amounts, names) against the original document before relying on them.

Why am I seeing ads?

DocWallet AI is free to download and supported by ads. iOS will ask for your permission to allow tracking the first time an ad loads — you can decline, and you'll still see non-personalized ads. You can change this choice anytime in iOS Settings → Privacy & Security → Tracking.

How do I restore a previous purchase?

If a future version of DocWallet AI offers a premium subscription, you can restore previous purchases from the Settings screen using the "Restore Purchases" option. Restoration uses your Apple ID — make sure you're signed in with the same Apple ID that made the purchase.

OCR is not finding any text in my scan

Try the following:

  • Re-scan with better lighting and the document fully in frame.
  • Hold the camera steady and let VisionKit auto-capture rather than tapping the shutter early.
  • Very stylized fonts, faded ink, or handwriting can defeat OCR — type the content manually if needed.
Can I sync my documents to iCloud or another device?

Not at this time. DocWallet AI keeps everything local for privacy. To move a document to another device, export it as a PDF via the share sheet and AirDrop or email it to yourself.

I found a bug — what should I do?

We'd love to hear about it. Please email dishagajera8@gmail.com with:

  • Your iPhone model and iOS version (Settings → General → About)
  • The DocWallet AI version (Settings tab inside the App → Version)
  • What you were doing when the bug happened, and what you expected to happen instead
  • A screenshot or screen recording if possible

Contact us

Questions, feedback, or bug reports?

We aim to reply within 2 business days.

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